Terms & Conditions

These are our terms and conditions. These, along with the references herein apply to any agreement that we, Mano Group B.V., establish with you. If you have any questions, do not hesitate and contact us by email: info@miotinto.com or by regular mail: MioTinto, Dragonder 30d, 5555 XZ Valkenswaard, The Netherlands. We reserve the right to amend these terms and conditions. You agree that the most recent version of these Terms and Conditions will apply to our agreement.

 

Article 1 – Items

We sell footwear and footwear related accessories.

 

Article 2 – Registration

You must be registered to buy a product. To register you must provide some personal information to us. Your personal information must be enter truthfully and must be up to date. We protect your personal information properly; see our Privacy Policy on our website. Please use a strong password for your account and never share your password with others. You are responsible for any abuse of your account (for example: an order placed with us using your password).

 

Article 3 – Payments

The (total) cost of the products is indicated in our webshop. You pay using the online payment service Mollie.nl, PayPal, or Bank-Transfer. All payment options require payment upfront. Late payments will be subject to collection costs and statutory interest. The shipping costs for orders 100 EURO and above, within The Netherlands, are on behalf of MioTinto.

 

Article 4 – Deliveries

We deliver your product to the address you provide us with when ordering. You can not change your address after we have shipped the package. MyParcel.nl handles the distribution of our shipments. We do our best to deliver the order as soon as possible. If get notified that the order is delayed, we will notify you by email. We guarantee that you order ships at least 4 working days after your order has been received. In the unlikely event that we can not ship in time, please ask us to

(A) refund the the amount you have paid for the product,

or

(B) send a replacement product (of equal value).

 

Article 5 – Returns

Beware that all most all of our products are made to order, including but not limited to shoes, belts and color samples! Made-to-order products can not be returned. You are free to return a non-made-to-order product within 14 days after you received it. You can do this by sending an email to info@miotinto.com. After you have received our confirmation, the product should be sent to us within 14 days. As soon as we have received the product, we will refund the full purchase price within 14 days. The return costs are at your expense. During the period that you have to consider whether you want to keep the product, you should handle the product and packaging with great care. You may only unpack and use the product to the extent necessary to determine whether to keep the product. Products that are worn can not be returned.

 

Article 6 – Warranty

We give 3 months warranty on all products. If the product under normal use fails within the guarantee period, you are entitled to a repair or a replacement product. The defective product must be returned to us in its original packaging. The shipping costs are for your account.

 

Article 7 – Liability

We are not liable for damage caused by the use of a product. This does not apply if the damage was caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the ordered and paid for product.

 

Article 8 – Intellectual Property Rights

All intellectual property rights (including copyright, logos, word marks) on our texts, photos, pictures and other materials belong to us (or we manage them with authorization of the owner).

 

Article 9 – Complaints

If you have a complaint about the implementation of this agreement, let us know. Send your complaint as soon as possible (and described as completely as possible) to info@miotinto.com. We will handle your complaint as soon as possible, or at least within 14 days after we received your complaint. If it takes longer to settle the complaint, you will receive a confirmation within 14 days of your complaint and we will let you know when to expect a substantive response. If we can not mutually resolve the complaint, there is a dispute covered by the arbitration.

 

Article 10 – Dispute

These terms & conditions and our agreements are governed by Dutch law.